Legal

Terms & Conditions

Last updated: April 2026 · Lewin Paro Ltd · Company No. 16993210

Part 1 Introduction & Parties

1. About These Terms

1.1These Terms and Conditions ("Terms") govern your use of the Lewin Paro platform, website, and services (collectively, the "Service"), operated by Lewin Paro Ltd ("Lewin Paro", "we", "us", "our").

1.2Lewin Paro Ltd is a limited company registered in England and Wales. Registered address: 20 Sandown Park, Tunbridge Wells, England, TN2 4RJ. Company number: 16993210.

1.3By accessing our website at lewinparo.com, purchasing a subscription, booking a session, or using any part of our Service, you confirm that you have read, understood, and agree to be bound by these Terms.

1.4If you do not agree with any part of these Terms, you must not use the Service.

1.5These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference.

1.6We may update these Terms from time to time. The "Last updated" date at the top of this page indicates the most recent version. We will notify you of material changes by email or by displaying a notice on our website. Continued use of the Service after changes are published constitutes acceptance of the updated Terms.

2. Who We Are

2.1Lewin Paro Ltd is a corporate psychology and professional wellbeing service. We provide subscription-based access to psychological support resources, practitioner-led sessions, and content designed for high-performance professionals in demanding careers.

2.2Lewin Paro is not a registered medical provider, NHS service, or clinical psychology practice. Our service is intended for performance support, stress management, and professional wellbeing — not for the treatment of clinical mental health conditions or psychiatric disorders. See Section 14 (Crisis and Safeguarding) for further detail.

2.3For general enquiries: info@lewinparo.com

3. Who Can Use the Service

3.1The Service is intended for individuals aged 18 and over. By using the Service, you confirm that you are at least 18 years of age.

3.2You must be resident in the United Kingdom or accessing the Service from a jurisdiction where it is lawful to do so. It is your responsibility to ensure use of the Service complies with the laws of your local jurisdiction.

3.3The Service is intended for personal use only. Corporate or enterprise use requires a separate written agreement with Lewin Paro Ltd. Contact us at info@lewinparo.com for commercial enquiries.

Part 2 Subscriptions & Plans

4. Subscription Plans

4.1Lewin Paro offers the following subscription plans. Prices and features are subject to change in accordance with Section 7.

Community

£14.99/month

Billed monthly · no commitment

Expert resources and peer community built for finance professionals.

✓Stress management resources
✓New expert content added every week
✓Live group sessions with our head psychologist
✓Peer community — learn what's working for others
✓Request resources tailored to your needs
✓Cancel anytime

Individual

£49.99/month

Billed monthly

For professionals who can't afford to slow down.

✓Two 20-minute sessions each month
✓Full resource library access
✓Feedback & resource requests
✓Post session check-ins
✓Cancel anytime

Individual Plus

£79.99/month

Billed monthly

Unlimited support for those who refuse to compromise.

✓Unlimited 1:1 sessions per month
✓Post session check-ins
✓Choose your personal psychologist (subject to availability)
✓Monthly progress reports
✓Full resource library access
✓Cancel anytime

4.2A free introductory trial session may be made available to new members. Availability, duration, and terms of any Free Trial are set out on the relevant offer page and may be withdrawn or amended at any time.

4.3A subscription begins on the date you complete your purchase and is billed on a recurring basis (monthly) unless cancelled in accordance with Section 6.

4.4You may hold only one active individual subscription at a time, unless otherwise agreed in writing with Lewin Paro.

4.5Subscription plans, session allocations, and features are subject to change. We will provide reasonable advance notice of material changes in accordance with Section 7.

5. Billing & Payment

5.1By purchasing a subscription, you authorise Lewin Paro (via our payment processor, Stripe) to charge your chosen payment method on a recurring monthly basis at the amount applicable to your selected plan (Community £14.99/mo · Individual £49.99/mo · Individual Plus £79.99/mo).

5.2All prices are quoted in British Pounds Sterling (GBP) and include VAT where applicable.

5.3Monthly subscriptions are billed every 30 days from the date of purchase.

5.4Payment is processed securely by Stripe. Lewin Paro does not store your full card details. By subscribing, you agree to Stripe's terms of service.

5.5If a payment fails, we will notify you by email. Access to your subscription may be suspended until payment is received. We will attempt to retry failed payments once.

5.6It is your responsibility to ensure your payment details remain current. You can update your payment method via your account settings at any time.

5.7All purchases are subject to verification. We reserve the right to decline or cancel a subscription order at our discretion, in which case any payment taken will be refunded in full. Please note: once a subscription has been accessed or used within the billing period — including accessing sessions, content, or check-ins — it is considered fulfilled and no refund will be issued.

6. Cancellation & Refunds

6.1Cooling-Off Period. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 (where applicable), you have a statutory right to cancel your subscription within 14 days of purchase without giving any reason.

6.2If you exercise this right within 14 days and have not accessed any sessions or digital content, you will receive a full refund within 14 calendar days.

6.3If you exercise this right within 14 days but have already accessed sessions or digital content, we reserve the right to deduct a pro-rata amount reflecting the portion of the service already delivered before issuing any refund.

6.4To exercise your right to cancel during the Cooling-Off Period, contact us at info@lewinparo.com with the subject line "Cancellation Request — [your name and account email]". We will confirm receipt within 24 hours.

6.5Ongoing cancellation. After the 14-day Cooling-Off Period, you may cancel at any time through your account dashboard or by emailing info@lewinparo.com. Cancellation takes effect at the end of the current monthly billing period. You will retain access until that date and will not be charged again thereafter.

6.6Exceptional refunds. We will consider refund requests outside the Cooling-Off Period in the following circumstances:

(a)You have experienced a serious illness, bereavement, or life event making continued use of the Service impossible;
(b)We have materially failed to deliver the service as described;
(c)A technical fault caused by us prevented your use of the Service.

Requests should be sent to info@lewinparo.com with supporting information. We will respond within 10 working days.

6.7In compliance with the Digital Markets, Competition and Consumers Act 2024, we will ensure that cancellation is straightforward, available online, and confirmed in writing within 24 hours of your request.

6.8Lewin Paro will not apply any penalties, exit fees, or disproportionate conditions to cancel your subscription.

7. Price Changes

7.1We reserve the right to change subscription prices. If we intend to increase the price of your existing plan, we will give you at least 30 days' advance written notice by email.

7.2If you do not wish to continue at the new price, you may cancel before the new price takes effect without penalty. Continued use after the effective date constitutes acceptance of the new price.

7.3Price changes will not apply retrospectively to any current billing month already paid.

Part 3 Sessions & Services

8. Session Terms

8.1Booking. Sessions must be booked in advance through the Lewin Paro platform. We aim to make sessions available within 24 hours of booking for all paid plans. Availability may vary.

8.2Individual Plan Sessions (20 minutes). Two 20-minute practitioner-led sessions per calendar month. These sessions are bespoke to Lewin Paro and are not equivalent to clinical psychotherapy.

8.3Individual Plus Sessions (Unlimited). Unlimited 1:1 sessions available on the Individual Plus plan. These may be conducted by a named psychologist where the subscriber has exercised that right, subject to availability. Monthly progress reports are included.

8.4Community Plan. The Community plan does not include 1:1 sessions. It includes live group sessions with our head psychologist, access to the full resource library, and peer community features.

8.5Session allocation. Sessions for the Individual plan are allocated on a per-calendar-month basis. Unused sessions do not roll over to the following month unless otherwise stated in your plan description.

8.6Late cancellation & no-shows. Sessions must be cancelled or rescheduled at least 24 hours before the scheduled start time. Late cancellations or no-shows may result in the session being forfeited.

8.7Practitioner selection. Where a plan includes the right to select a named psychologist (Individual Plus only), this is subject to that practitioner's availability. If your preferred practitioner is unavailable, we will offer an alternative of equivalent qualification.

8.8Nature of sessions. Sessions are conducted via Kajabi video call. You are responsible for ensuring you have a suitable, private, and confidential environment in which to take part.

8.9Recordings. All sessions conducted through Lewin Paro are recorded. By booking and attending a session, you consent to this recording. Recordings are managed in accordance with our Privacy Policy and are used solely for quality assurance, safeguarding, and compliance purposes. If you wish to make your own personal recording, you must inform your practitioner at the start of the session and obtain their express consent before doing so.

8.10Professional standards. All practitioners delivering sessions through Lewin Paro are required to hold appropriate qualifications and, where applicable, professional registration with a recognised body.

9. Digital Content & Resource Library

9.1All subscription plans include access to the Lewin Paro resource library ("Paro Resource Library"), comprising articles, tools, audio or video content, assessments, and other digital material.

9.2Content in the Library is for personal, non-commercial use only. You may not copy, redistribute, republish, or share Library content without our prior written consent.

9.3Library content is for general informational and wellbeing purposes only and does not constitute medical, clinical, or psychiatric advice.

9.4Access to Library content is provided as part of your active subscription. If your subscription lapses or is cancelled, access will cease at the end of your billing period.

Part 4 Your Responsibilities

10. Your Account

10.1You must create an account to access the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

10.2You must provide accurate, current, and complete information when registering, and update your account information promptly if any details change.

10.3You must not share your account credentials with any other person. Your subscription is for your personal use only.

10.4If you suspect your account has been accessed without your authorisation, notify us immediately at info@lewinparo.com.

10.5We reserve the right to suspend or terminate accounts that we reasonably believe are being misused, shared, or used in breach of these Terms.

11. Acceptable Use

11.1By using the Service, you agree that you will not:

(a)Use the Service for any unlawful purpose or in violation of any applicable laws;
(b)Misrepresent your identity or impersonate any person;
(c)Harm, harass, threaten, intimidate, or abuse any practitioner, member of the Lewin Paro team, or other users;
(d)Attempt to gain unauthorised access to any part of the platform, servers, or associated systems;
(e)Reverse-engineer, copy, scrape, or reproduce any part of the platform or its content;
(f)Upload, transmit, or distribute any harmful, offensive, defamatory, or illegal content;
(g)Use the Service to obtain a second opinion on clinical diagnoses, for the purpose of litigation, or in any context requiring formal clinical assessment.

11.2We reserve the right to immediately suspend or terminate access where a breach of this section is suspected or confirmed, without refund.

Part 5 Confidentiality

12. Confidentiality

12.1Lewin Paro treats all personal information and session content as strictly confidential. We will not disclose information about your use of the Service, session content, or personal circumstances to any third party — including your employer — without your explicit written consent.

12.2Confidentiality may only be broken in the following exceptional circumstances, and only to the minimum extent necessary:

(a)Where we are required to do so by a court order, legal obligation, or other binding regulatory requirement;
(b)Where there is a credible and immediate risk of serious harm to you or to another identifiable person, and disclosure is necessary to prevent that harm;
(c)Where you have given prior written consent to share specific information with a named third party.

12.3In any circumstance where confidentiality must be broken, we will, wherever possible, inform you in advance and explain the reason, unless doing so would itself create a risk of harm or is prohibited by law.

12.4Our full data handling practices are set out in our Privacy Policy.

Part 6 Intellectual Property

13. Intellectual Property

13.1All content, design, software, tools, branding, trademarks, and materials on the Lewin Paro platform — including text, graphics, logos, session frameworks, and resource content — are owned by or licensed to Lewin Paro Ltd and are protected by copyright and other intellectual property laws.

13.2Nothing in these Terms transfers any intellectual property rights to you. Your subscription grants you a limited, personal, non-exclusive, non-transferable licence to access and use the Service for your own personal purposes during your active subscription period.

13.3The name "Lewin Paro", the Lewin Paro logo, and associated branding are the property of Lewin Paro Ltd and may not be used without prior written consent.

13.4Any feedback, suggestions, or ideas you provide to us may be used by Lewin Paro without obligation to you, unless otherwise agreed in writing.

Part 7 Health, Safety & Safeguarding

14. Crisis & Safeguarding

14.1Lewin Paro is a performance psychology and professional wellbeing service. It is not a crisis intervention service, emergency mental health provider, or clinical treatment service.

14.2The Service is not appropriate for individuals currently experiencing:

(a)Active suicidal ideation or self-harm;
(b)Acute psychotic episodes or severe psychiatric conditions;
(c)Substance dependency requiring clinical detoxification;
(d)Any mental health condition requiring active clinical management.

14.3If you are experiencing a mental health emergency or are in immediate distress, please seek help from an appropriate service:

⚠ Emergency & Crisis Support

NHS 111 Call 111 or visit 111.nhs.uk
Samaritans Call 116 123 — free, 24/7
Emergency services Call 999
Your GP Or local mental health crisis team

14.4If a practitioner identifies a risk to your safety or the safety of another person, they are professionally and legally obligated to act in accordance with applicable safeguarding duties. This obligation overrides confidentiality in line with Section 12.2.

14.5We reserve the right to decline or end a subscription and refer you to a more appropriate service if we have reason to believe the Service is not suitable for your circumstances.

Part 8 Liability & Warranties

15. Warranties & Service Standards

15.1We warrant that the Service will be provided with reasonable care and skill, in accordance with the Consumer Rights Act 2015.

15.2We will use reasonable endeavours to ensure the platform is available 24/7, but we do not guarantee uninterrupted access. Planned maintenance, technical issues, or circumstances beyond our control may cause temporary unavailability.

15.3If the Service is unavailable for a prolonged or material period due to issues within our control, we will, at our discretion, extend your subscription by an equivalent period or offer a partial credit.

15.4The information, tools, and resources available through the Service are for wellbeing and performance support purposes only and do not constitute medical, clinical, psychiatric, or legal advice.

16. Limitation of Liability

16.1Nothing in these Terms limits or excludes our liability for:

(a)Death or personal injury caused by our negligence;
(b)Fraud or fraudulent misrepresentation;
(c)Any liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015.

16.2Subject to Section 16.1, Lewin Paro's total aggregate liability to you shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

16.3We are not liable for: loss of income, profit, business, or data; indirect or consequential losses; any outcome of sessions or use of resources; or technical failures of third-party platforms (including Kajabi, Formspree, Google, or Stripe) beyond our reasonable control.

16.4Nothing in these Terms affects your statutory rights as a consumer under UK law.

Part 9 Platform & Technology

17. Third-Party Platforms & Processors

17.1Lewin Paro operates through the following third-party platforms and service providers. Each acts as a data processor on our behalf and is bound by a Data Processing Agreement (DPA) in accordance with UK GDPR Article 28.

Processor	Role	Data Processed	Location	Transfer Basis
Kajabi	Platform hosting, membership, video sessions, checkout	Name, email, subscription data, session recordings, account activity	USA	UK SCCs (Art. 46)
Stripe	Payment processing	Payment details, billing address, transaction records	USA / Ireland	UK SCCs (Art. 46)
Formspree	Assessment form submission and data capture	Name, email, assessment responses (special category health data), consent timestamps	USA	UK SCCs (Art. 46)
Google (Gmail / Workspace)	Email delivery of results and service communications	Name, email address, assessment result summary	USA / EEA	UK SCCs (Art. 46)
Google Analytics	Anonymous site analytics	Anonymised browsing data, session duration, device type	USA	UK SCCs (Art. 46)

17.2We are not responsible for the availability or independent data handling decisions of third-party platforms, beyond ensuring our contractual obligations under UK GDPR are fulfilled.

17.3The Service may contain links to external websites. These are provided for convenience only and we are not responsible for the content, accuracy, or privacy practices of any third-party website.

18. Availability & Technical Issues

18.1We will use reasonable efforts to maintain the availability and performance of the platform. Scheduled maintenance will, where possible, be communicated in advance via email or on-site notice.

18.2If you experience a technical issue that prevents you from accessing a booked session or subscription content, contact us at info@lewinparo.com as soon as possible. We will endeavour to reschedule affected sessions without penalty.

Part 9A Data Protection & International Transfers

18A. How Your Data Flows Through Our Systems

18A.1When you complete the Lewin Paro burnout assessment or subscribe to the Service, your personal data passes through a defined sequence of processors. We operate this data flow transparently and in full compliance with UK GDPR:

YouComplete assessment

→

FormspreeForm submission & storage

→

Gmail / GoogleResults delivered to you

→

KajabiAccount & subscription

18A.2Formspree receives your name, email address, assessment responses, and a timestamped record of your consent. Formspree acts solely as a data processor on our instructions and does not use your data for its own purposes. A Data Processing Agreement is in place between Lewin Paro Ltd and Formspree Inc.

18A.3Google (Gmail/Workspace) is used to deliver your assessment results to the email address you provided. Your name, email, and result summary are passed through Google's mail infrastructure under Google's Workspace Data Processing Amendment incorporating UK Standard Contractual Clauses.

18A.4Kajabi hosts the Lewin Paro platform, manages your member account, facilitates video sessions, and processes subscription payments. Kajabi holds your name, email, subscription status, and session history. A Data Processing Agreement is in place between Lewin Paro Ltd and Kajabi Inc.

18B. Special Category (Health) Data Transfers

⚕ UK GDPR Article 9 — Sensitive Health Data Your burnout assessment responses are classified as special category data under UK GDPR Article 9 because they relate to your mental and emotional health. This data is afforded the highest level of legal protection and is processed only with your explicit consent.

18B.1Your assessment responses are processed solely on the basis of your explicit consent, given via the dedicated Article 9 consent checkbox on the assessment form. A timestamped record of this consent is stored securely by Formspree and retained by Lewin Paro for 6 years as required for compliance purposes.

18B.2Your health data is transmitted to Formspree over an encrypted HTTPS connection and is stored at rest with AES-256 encryption. It is not transmitted in plain text at any point.

18B.3Your assessment result level (e.g. "Low Risk") is included in the results email delivered via Gmail. This constitutes a transfer of health-related data to Google's infrastructure, covered by Google's UK Standard Contractual Clauses.

18B.4Your assessment responses are not transferred to Kajabi. Only your name, email, subscription status, and account activity are held in Kajabi. Assessment response data remains within Formspree's systems only.

18B.5You may withdraw your Article 9 consent and request permanent deletion of your assessment data at any time by emailing hello@lewinparo.com. Withdrawal of consent does not affect the lawfulness of prior processing.

18C. International Data Transfers

18C.1Formspree, Google, Kajabi, and Stripe are based in the United States of America, which does not benefit from a UK adequacy decision under UK GDPR. All transfers are made under UK Standard Contractual Clauses (UK SCCs) pursuant to UK GDPR Article 46(2)(c) and the UK International Data Transfer Agreement (IDTA) framework.

18C.2Before transferring data internationally, Lewin Paro has conducted a Transfer Risk Assessment (TRA) for each processor in accordance with ICO guidance. We are satisfied that the safeguards in place provide an essentially equivalent level of protection to that afforded under UK law.

18C.3You have the right to request details of the safeguards in place for any international transfer of your personal data by contacting hello@lewinparo.com.

18D. Your UK GDPR Data Rights

18D.1Under UK GDPR you have the following rights in relation to all personal data held about you across our processor systems (Formspree, Gmail, Kajabi):

→Right of access — request a copy of all personal data we hold about you
→Right to rectification — ask us to correct inaccurate data
→Right to erasure — request deletion of your personal data from all systems
→Right to withdraw consent — including Article 9 health data consent, at any time
→Right to restrict processing — ask us to pause processing of your data
→Right to data portability — receive your data in a structured, portable format
→Right to object — object to processing based on our legitimate interests

18D.2To exercise any of these rights, email hello@lewinparo.com. We will respond within 30 days. For complex requests we may extend this by a further 60 days and will inform you accordingly.

18D.3If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113.

Part 10 General Legal Provisions

19. Termination by Lewin Paro

19.1We reserve the right to suspend or terminate your access to the Service immediately, with or without notice, if:

(a)You breach these Terms in a material way;
(b)You engage in abusive, threatening, or inappropriate behaviour toward practitioners or staff;
(c)Payment repeatedly fails and is not resolved after reasonable notification;
(d)We reasonably believe continued use poses a risk of harm to you, our practitioners, or others.

19.2On termination for breach, no refund will be issued for the remainder of any prepaid period.

19.3On termination for reasons other than breach (e.g. the service is discontinued), we will provide reasonable notice and issue a pro-rata refund for any unused prepaid period.

20. Complaints

20.1We take complaints seriously and are committed to resolving them promptly and fairly.

20.2To make a complaint, email info@lewinparo.com with the subject line "Complaint — [your name]". We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.

20.3If you are not satisfied with our resolution, you may seek redress through the courts or through an approved Alternative Dispute Resolution (ADR) scheme.

20.4If your complaint relates to data protection, you also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113.

21. Governing Law & Jurisdiction

21.1These Terms are governed by and shall be construed in accordance with the laws of England and Wales.

21.2Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in the courts of the country in which you are domiciled.

22. Severability

22.1If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

23. Waiver

23.1A failure or delay by Lewin Paro in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

24. Entire Agreement

24.1These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Lewin Paro Ltd in relation to your use of the Service, and supersede all prior communications, representations, or agreements.

Contact Us For all general enquiries relating to these Terms:

📧 info@lewinparo.com
🔒 Data & privacy requests: hello@lewinparo.com
🌐 www.lewinparo.com

Lewin Paro Ltd · 20 Sandown Park, Tunbridge Wells, England, TN2 4RJ · Company No. 16993210

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